Salesforce Research’s Second Annual State of Service study surveyed over 2,600 global service professionals to understand what trends are driving the future of customer service, and what practices set high-performing teams apart from the rest.
Join me, Vala Afshar, Chief Digital Evangelist at Salesforce, and Peter Gaylord, Senior Director of Salesforce Research, for an interactive presentation as we discuss key findings of this year’s report and what service leaders can do to propel their organizations in the Age of the Customer.
Mark your calendars for February 16, 2017 at 11:00am PT—and register now to secure your spot!
