Design Better Human Experiences in the Age of AI
Human-centered AI strategy, training, inspiration and consulting for teams and leaders who want to turn innovation into real impact.
Trusted by leaders at:
Human-centered. Practical. Research-driven.
Whether you’re building AI capability, transforming customer and partner experiences, or leading teams through change, we offer training, consulting, and facilitation programs that help you move from insight to impact.
AI Training
Learn how to use AI responsibly through guided lessons, hands-on exercises, and proven frameworks you can apply right away. Whether individual or team-based, your training will lead to clearer, faster decisions.
Speaking & Facilitation
Get tangible outcomes from your executive summits, corporate offsites, and planning meetings through interactive agendas tailored to your business needs. Whether virtual or in-person, your workshop will be a success.
Partner Experience
Strengthen partner touchpoints, ecosystems, and enablement with proven frameworks and PX leadership.Â
Customer Experience
Transform your customer journeys and experience capabilities with research-backed methods and real-world expertise.

About Kerry Bodine
Kerry Bodine wrote the book on customer experience. Literally. Hailed by top business leaders as a must-have resource for companies looking to differentiate in today’s hyper-competitive market, Outside In provides a critical look into the impact, future, and key disciplines of customer experience.
Not only did Kerry Bodine write the definitive book on customer experience, she’s been advising Fortune 500 companies — and the startups that want to become them — on how to create customer loyalty and boost the bottom line for nearly two decades.
Kerry brings a deep background in human-centered design, technology, marketing, and industry analysis to organizations that recognize employee- and customer-centricity as key to their success.
She founded Bodine & Co. in 2014 to help organizations co-create innovative products, services, and experiences that define their future.
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Kerry’s ideas, analysis, and opinions can be found in:
Course Highlight: AI Concept Development
This course equips you with the tools, process, and know-how to confidently identify high-value, low-risk AI concepts — and appropriately design AI-driven user interfaces. No previous knowledge of AI technology required.
Outcomes:
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Generate AI concepts that are feasible, lower-risk, and more innovative than basic GenAI and agent use cases.
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Reduce technical and ethical risk by filtering out weak ideas and strengthening the concepts with the highest business and customer value.
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Spot unintended consequences early and design mitigation strategies that protect customers and amplify positive impact.
Generate AI concepts that are feasible, lower-risk, and more innovative than basic GenAI and agent use cases.
Reduce technical and ethical risk by filtering out weak ideas and strengthening the concepts with the highest business and customer value.
Spot unintended consequences early and design mitigation strategies that protect customers and amplify positive impact.
Featured Clients
Learn how we can help your organization.
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Webinars
Explore expert-led conversations on customer experience, partner experience and the role of AI in shaping the future of business.
Outside In
Get the first two chapters of *Outside In" — and learn the proven foundations of customer experience that drive real results.
Cut through AI hype. Build what works.
Not sure what to choose?Â
