Speaking & Facilitation

Kerry Bodine brings powerful conversations to groups of all sizes — sparking meaningful dialogue and new ways of thinking.

Trusted by leaders at:

Inspire Your Audience.
IGNITE CHANGE.

Unlock transformative insights with captivating talks that blend storytelling, data, and a healthy dash of humor. Your audience will leave with an elevated mindset and practical steps for driving success.

Why WORK WITH Kerry?

Kerry Bodine co-authored Outside In, the definitive book on customer experience. She has inspired audiences around the world with her engaging speaking style and frameworks for rethinking customer experiences.

The events she speaks at range from large conferences with global audiences to more intimate conversations with organizations and executives.

Tailored to
Your Audience

Kerry tailors her talks to each audience and setting, conducting custom research and crafting presentations that include both evergreen concepts and the latest trends — all to ensure that your event is relevant and inspiring.

Actionable
Takeaways

Kerry moves beyond the topical, sharing best practices and case studies that help your audience realize how the theories of great customer and employee experiences can be translated into practical steps forward.

Globally
Relevant

With hundreds of talks in dozens of countries spanning 5 continents under her belt, Kerry brings a global dimension and understanding to how experience strategies apply across different cultures.

I hired Kerry to present on the main stage and at smaller, private speaking events — each of which has resulted in great audience feedback and results.

Areas of Expertise

Kerry Bodine customizes her talks and events to connect with the unique business context and challenges of each audience. Choose from these conversation starters — or propose another topic that supports your event and business objectives.

DESIGNING FOR AI

Traditional human-centered design methods produce AI concepts that are high-risk, impractical, and/or simply outside of today’s AI capabilities. Learn to apply a new, powerful combination of research-driven methodologies for de-risking your AI-driven experiences.

LEADERSHIP IN THE AGE OF AI

AI presents potential risks and ethical considerations for customers, employees, and the greater world. We need a new type of leadership for the Age of AI — one that’s adaptive, experimental, and ecosystem-minded — to ensure that the power and benefits of AI reach all.

LONG-TERM THINKING

Every business faces short-term pressures and objectives. Discover how to balance those needs with long-term thinking approaches to drive sustainable growth and protect your organization from disruptions in an increasingly competitive landscape.

DATA-DRIVEN EXPERIENCES

Accurate and unbiased data sets are a critical driver of experience design in the Age of AI. Discover how to combine the right quantitative and qualitative data — at the right times — to deliver remarkable customer and employee experiences.

INNOVATION & DESIGN THINKING

Experienced innovations drive profits and build loyalty. And everyone in your organization, no matter their role, can leverage design thinking to better serve their customers — whether those are internal or external to your organization.

THE BUSINESS VALUE OF CX

Customer experience has become a top strategic imperative for today’s leading brands. Learn what customers expect today — and which levers will unlock loyalty, growth, profits, and cost savings for your organization.

CUSTOMER & EMPLOYEE JOURNEYS

Journey maps highlight the pain points and opportunities in your end-to-end experience — but the journey framework is also the most effective framework for ongoing experience measurement and management. Unlock the power of journeys to drive business success.

SUPERHUMAN ORGANIZATIONS

Everyone in your organization has a superpower. The trick is identifying these powers in individuals — and combining them in ways that create superhuman teams. Learn from organizations who succeed by tapping into the intelligence and creativity of their workforce.

BRAND PROMISES

Implicit and explicit brand promises set your customers’ expectations for what it will be like to do business with you. But there’s often a gulf between those making brand promises — and those who must keep them. Learn how to drive greater alignment to improve your CX.

Ways to Work With Kerry

Give your audience high-impact experiences tailored to your goals — whether you’re inspiring a room, educating prospects, or convening leaders.

Keynotes

Inspire your audience with engaging stories backed up with hard data. Kerry Bodine will spark meaningful dialog that fosters innovation and drives sustainable growth.

Webinars

Provide your prospects with the context for how your products or services could fit within their own businesses, creating a pipeline of white-hot leads.

Advisory Boards

Experience dynamic discussions and co-creation exercises with your partners or customers, expertly facilitated to enhance engagement and uncover critical insights for mutual success.

VIP Events

Deepen your relationships with high-value clients, sales leads, board members, or other VIP guests over an informal evening of networking and guided conversation.

INSPIRE YOUR AUDIENCE. IGNITE CHANGE

Unlock transformative insights with captivating keynotes that blend storytelling, data, and a healthy dash of humor. Your audience will leave with an elevated mindset and practical steps for driving success.

Before Your Event

• Your team briefs Kerry so she fully understands your business, audience, and objectives.
• Kerry collaborates with you to tailor messaging and align with event themes.
• We provide promotional assets to help drive event attendance.
• Optional: Kerry can promote the event via her blog and social channels.
• We conduct a tech check for virtual or in-person events.

During Your Event

• Kerry delivers a high-energy, insight-rich keynote.
• Optional add-ons: book signing, VIP lunch, audience Q&A.
• Option to pair the keynote with a hands-on workshop.

After Your Event

• Kerry can engage with attendee posts on social.
• Optional: she’ll write a follow-up blog post addressing audience questions.

GENERATE LEADS. WIN CUSTOMERS.

Help your future clients discover ways to work with you. Kerry Bodine’s webinars provide a framework for B2B buyers to determine what services — and service providers — will help them deliver the experiences their customers expect.

Before Your Webinar

• Your team will brief Kerry to ensure she understands your business, your offerings, your marketing objectives, and your audience inside and out..
• Kerry will collaborate closely with you to ensure her messaging resonates with your key marketing themes and business objectives.
• We’ll provide all the assets you need to promote Kerry’s webinar content.
• Kerry will leverage her blog and social network to drive additional visibility for your event amongst her followers. • We’ll conduct a tech check to ensure that everything’s buttoned up for the big day.

During Your Webinar

• Wow your audience with Kerry’s powerful messages and engaging delivery style.
• Your company’s presenters will engage with Kerry to create a dynamic conversation.

After Your Webinar

• Kerry will respond to your team’s social media posts to promote additional post-event registration.
• If desired, she’ll write a blog post answering questions from attendees for you to include in follow-up communications.

THIS IS NOT YOUR FATHERS' ADVISORY BOARD

Kerry Bodine fosters engaging conversations with board attendees through interactive exercises and co-creation. The results? Deep insights and actionable strategies to move your business forward.

Before Your Event

Kerry and her team will work with you to understand your offerings and messaging, as well as the purpose and scope of your event. Together, we’ll select relevant topics for the event’s guided conversation and co-create an agenda that will best engage your guests.

Networking

Our in-person events typically kick off with cocktails and networking among your employees, guests, and Kerry. This informal setting provides an opportunity for you to connect with your guests — and for them to meet and share stories with their peers at other organizations.

Guided Conversation

Kerry will serve as the emcee for a lively discussion while she shares her subject matter expertise, ideas, and latest research — deepening the conversation and adding value for your guests. Of course, you’ll also have the opportunity to share key messages about your company, team, and offerings with the group.

End on a High Note

Keep your messaging top of mind by sending your guests home with thank you gifts including signed and personalized copies of Kerry’s book, Outside In: The Power of Putting Customers at the Center of your Business.

ENGAGING CONVERSATION. TARGETED MESSAGING.

Whether it’s an in-person dinner or a virtual happy hour, our executive events deepen your relationships with your high-value clients, prospects, board members, or other VIP guests over networking and guided conversation.